Welcome to Somfy’s troubleshooting video series. In this video we will offer the most common solutions if your RTS motorized product will not reset to factory mode.

Step 1: Press up and down at the same time. If the motor jogs, unplug the motor and refer to the related programming video:

If it does not jog, continue to the next step.

Step 2: Check the power at the quick connect outlet or power source. If there is power, continue to the next step.

Step 3: The motor may be overheated, let it cool for 15 minutes and start from the beginning of the video.